Comments on: The Fox and Hound Redeems Itself

By: rickyleepotts

rickyleepotts — Wed, 26 Oct 2011 03:24:04 +0000

Thanks so much for your response. Is your name really John Smith? If not, I understand you wanting to protect it here. Regardless, I am sorry to hear about your experience. Things like this should NEVER happen. I can’t say I agree with your decision to not leave a tip. That is not the server’s call… but I am glad that you apologized. I try to leave 15-20% no matter where I go, regardless of service. I make it a point to tell a manager, no matter what went wrong.

Again, thank you for your time and attention to this. I appreciate the feedback!

By: John Smith

John Smith — Wed, 26 Oct 2011 02:33:54 +0000

I was in Indianapolis at the 4901 E. 82nd Street location. We were 6 people who arrived about 4pm, ate & drank until 6pm when the Husker/Ohio State game came on in the main (center dining room). Long story short, they would not turn the game sound on. 80′s retro music (by imitation artists) was getting louder & louder. I look around and do not see a dance floor, only 25 TV’s with nothing on but sports… Another table also requested the sound… We left without any tip on an $86 tab, for which I apologized to the waitress for. We had no other way of expressing our displeasure. I told her that her manager owed her the tip. My only reason for this feedback is to request that that happen.

I visited the Omaha location (120 & Dodge) to inquire if that was corporate policy and was told that it was, however, I couldn’t be sure because the Fricken 80′s retro music (by imitation artists) was blaring away. I also received a call from the district manager (303) 550-9492 who confirmed the existence of your “policy”.

I won’t be returning (mainly due to the LOUD music). Also, as you know, people rarely rave about good service, but they ALWAYS tell everyone about a bad one.

The only response that I’d like is to hear that you made good on the waitress’ tip.

By: Tyler Burzynski

Tyler Burzynski — Wed, 06 Jan 2010 21:42:50 +0000

Pretty cool that when you took it to corporate you got a good response because they care about repeat customers. Never been there but will have to go sometime.

By: rickyleepotts is design + blog + opinion » Blog Archive » An Evening with Dave & Buster’s

Tue, 20 Oct 2009 21:01:28 +0000

[...] is a line that you must draw when it comes to how you treat an employee. You have seen how Fox & Hound took an issue and corrected it. I will now leave it to Dave & Buster’s to use their [...]

By: rickyleepotts is design + blog + opinion » Blog Archive » The Fox and Hound Follow Up Letter

Sun, 27 Sep 2009 16:35:37 +0000

[...] The Fox and Hound Redeems Itself [...]

By: Zeb

Zeb — Wed, 16 Sep 2009 04:05:49 +0000

Funny story. I got a hip card just by asking for one 4 years ago and again after losing the previous 2 weeks ago at the 146th street location. Goes to show ya that places are very inconsistent.

By: Chris Theisen

Chris Theisen — Wed, 16 Sep 2009 03:58:24 +0000

Ricky I’m glad you found the 146th St location. I have been there a few times and the staff there always greets me warmly and as if I go there all the time. Great location and very good food. Can I bum some of your half price hot honey wings?